JACQUELYNN HOCHSPRUNG
Principal Product Manager | AI Transformation Leader | Digital Innovation Catalyst
Available for Principal PM/AI Strategy roles | Immediate start
Professional Summary
Transformative Product Leader with 19 years orchestrating enterprise-scale AI/ML innovation and digital platform excellence at Mayo Clinic and IBM. Generated $32M+ in measurable business value through zero-to-one product launches, achieving 88% ROI across platforms serving 70,000+ users. Deep expertise in Microsoft Azure ecosystem, MLOps, and responsible AI governance, with formal certification through Mayo Clinic's dual-track AI curriculum.
Strategic differentiator: Proven ability to build developer-first cultures (+42% satisfaction), accelerate decision velocity by 30%, and deliver $4.6M in AI platform value while establishing governance frameworks that balance innovation with compliance in highly regulated environments.
Core Competencies
Strategic Product Leadership
Product Vision & Roadmapping | Zero-to-One Innovation | Go-to-Market Strategy | P&L Management ($1.2M+ budgets across 100s of F2F and digital marketing line items) | Portfolio Management ($32M+) | Cross-Industry Product Strategy | Executive Stakeholder Management
AI/ML & Platform Innovation
AI Product Strategy | MLOps & Azure ML | AI Governance & Compliance | Knowledge Graphs & Semantic AI | Agentic AI Systems | CNNs, DNNs, RNNs, Transformer/GenAI Models
Cloud & Microsoft Ecosystem Mastery (95% Proficiency)
Azure, AWS, Google Cloud | Microsoft 365 | Power Platform (Power Apps, Power Automate, Power BI) | Azure DevOps | Microsoft Graph API | Cloud-Native Architecture
Enterprise Platform Expertise
ServiceNow | Adobe Experience Cloud (Workfront) | Clarity PPM | Epic EHR | Salesforce | RESTful APIs | SQL | Enterprise Systems Integration | API-First Architecture
Agile Leadership
Cross-Functional Team Leadership (60+ engineers) | Agile/Scrum/SAFe/Kanban | Lean Six Sigma | Design Thinking | Developer Communities of Practice
Awards & Recognition
Mayo Clinic Digital Innovation Award
2024
Innovation Grant Recipient for spearheading Adobe Experience Cloud hybrid technology integration and agentic systems design, recognized for measurable ROI and digital transformation leadership, forming partnerships in Healthcare IT
IBM Outstanding Technical Achievement Award
2014
Innovation in enterprise technology solutions and database performance optimization
IBM Manager's Choice Excellence Award
2012
Exceptional contribution to marketing operations and analytics
Agile Champions Network Representative
2021-2022 | Division-Wide
Served as division champion representing 500+ staff, partnering with Angela Johnson from CoLead to transform division structure and drive 100% certification completion for all management and leads
Professional Experience
Principal Digital Experience Product Owner Promotion
Mayo Clinic, Rochester, MN (Remote)
- Pioneered Mayo Clinic's Agentic Knowledge Engine (AKE), creating comprehensive AI-powered knowledge graph platform for credentialing and skills navigation—demonstrating zero-to-one product innovation from concept through enterprise deployment with $4.6M business value and 88% ROI using Neo4j, Knowledge Graphs, AI/ML, and Azure
- Completed "Leading Digital Health Innovation: Harnessing Disruptive Technologies" focusing on AI Strategy + Leadership, gaining hands-on expertise deploying supervised/unsupervised/reinforcement learning, CNNs, DNNs, RNNs, and transformer-based GenAI into production business solutions
- Delivered $2.46M Digital Enablement Platform through Adobe Experience Cloud (Workfront) integration for enterprise-wide digital workflows, serving 50,000+ users globally with 30% decision velocity improvement and 88% ROI using Adobe Workfront, Power BI, Azure, and APIs
- Built developer-first culture through establishment of Communities of Practice and cross-functional collaboration forums, increasing developer satisfaction scores by 42% and accelerating platform adoption across six Mayo Clinic practice areas
- Managed $1.2M+ annual budgets with 98% accuracy while overseeing $20M organizational program portfolio, ensuring on-time delivery and operational risk mitigation across enterprise initiatives
Senior Program Administrator Promotion
Mayo Clinic, Rochester, MN (Remote)
- Scaled digital front-door operations enabling Mayo Clinic's direct-to-consumer business model, supporting 300% growth in digital patient engagement and $15M revenue expansion through data-driven digital transformation
- Achieved 25-85% operational efficiency gains through implementation of Lean Six Sigma methodologies, AI-powered analytics, and digital automation solutions across multiple business units
- Developed sales enablement strategies for digital tools adoption, training 500+ field staff and achieving 92% user adoption within 6 months through systematic onboarding and change management
- Led change management initiatives for enterprise software deployments, achieving 95% stakeholder satisfaction scores through empathetic leadership and structured change approaches
- Unified three Mayo Clinic Shields under single KPI framework and governance model, improving decision velocity by 30% and enabling enterprise-wide strategic alignment with comprehensive Tableau dashboards and real-time Power BI analytics insights
- Established DevOps success model for multimedia distribution spanning events, facilities, secure and digital printing, media asset management, and marketing partnerships, transforming division operations through Agile methodologies
Senior Technical Business Analyst
Mayo Clinic, Rochester, MN (Remote)
- Reduced revenue cycle processing time from 72 days to 3 days (96% reduction), improving cash flow by $3.2M annually through automation, ML-enabled workflows, and agile re-architecture
- Optimized clinical and operational workflows, delivered $1.8M in process improvement value through ServiceNow modules, data analytics, and workflow automation
- Created detailed ORBIT platform requirements including user story documentation, decision tree logic, regulatory compliance questionnaires, and UI/UX specifications for pre-boarding workflows
- Partnered with engineering, operations, and clinical teams to translate customer requirements into technical specifications and project deliverables for large-scale digital platforms
Program Manager, Digital Campaigns Promotion
IBM Corporation, Rochester, MN (Remote)
- Led cross-functional marketing team as key member of IBM Security Marketing leadership, directing strategy and execution for global campaigns that propelled IBM Security from $500M to $2B in 4 years, achieving #1 market share in Enterprise IT Security across 87 countries
- Managed marketing execution engine that consistently influenced 45% of sales pipeline and 65% of revenue over 4 years through advanced data analytics, campaign design, and marketing automation
- Designed and deployed marketing automation infrastructure enabling real-time campaign performance tracking, A/B testing, and attribution modeling using machine learning algorithms
- Established data governance standards adopted enterprise-wide, improving marketing ROI transparency by 65% and enabling data-driven investment decisions
- Coordinated product development lifecycles for enterprise hardware and software solutions, managing timelines, resources, and stakeholder communication for $5M+ programs with 95% on-time delivery rate
Senior Marketing Operations Manager
IBM AIM and Information Management Divisions, Rochester, MN (Remote)
- Directed cross-functional collaboration across marketing, sales, and finance teams to analyze data trends, advise on marketing investments, and identify risks and remediation plans for reaching quarterly revenue goals
- Managed analytics responsibilities spanning all geographies and product lines for IBM Security, contributing to company achieving transactional revenue goals in 2013 and 2014
- Applied Lean Six Sigma methodologies to optimize manufacturing and service delivery processes, delivering $2.1M in cost savings through waste reduction and efficiency gains
- Led ISO 9001:2015 audit preparation for manufacturing and development operations, achieving zero non-conformances across 3 consecutive annual audits
Key Projects & Strategic Initiatives
Agentic Knowledge Engine (AKE)
AI-powered knowledge graph platform for credentialing and skills navigation
Fragmented credentialing data across 50,000+ staff, 72-hour staffing delays
Built AI-powered Neo4j knowledge graph with semantic search and agentic AI
$4.6M business value, 88% ROI, 30% faster talent matching
Technologies: Neo4j, Knowledge Graphs, AI/ML, Azure
Digital Enablement Platform
Adobe Experience Cloud integration for enterprise-wide digital workflows
Manual workflows causing $2.4M productivity loss
Adobe Workfront + Azure hybrid architecture with enterprise automation
$2.46M platform value, 88% ROI, 50,000+ global users, 40% efficiency gain
Technologies: Adobe Workfront, Power BI, Azure, APIs
Revenue Cycle Transformation
Automation of revenue cycle processes through AI workflows
72-day processing time delaying cash flow
ML-enabled automation, agile re-architecture, predictive workflows
96% time reduction (72d→3d), $3.2M annual cash flow improvement
Technologies: AI Workflows, Automation, Agile Re-architecture
Technical Proficiencies
AI/ML & Cloud Platforms
Enterprise Systems
Analytics, BI & Methodologies
Collaboration & DevOps
Education & Certifications
Bachelor of Business Administration (B.B.A.)
University of North Dakota
Major: Marketing | Minor: Spanish
Nurse Anesthetist Program
Concordia College
Partial, academic transfer with scholarship